Quality Assurance Specialist - Telemarketing Job Description

Quality Assurance Specialist - Telemarketing Job DescriptionQuality Assurance Specialist - Telemarketing Job DescriptionQuality Assurance Specialist Telemarketing Job DescriptionThis quality assurance-specialist sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.Quality Assurance Specialist Telemarketing Job ResponsibilitiesEnsures accuracy of information and quality of delivery by monitoring telephone calls recommending improvements.Quality Assurance Specialist Telemarketing Job DutiesDetermines telemarketing quality standards by studying inbound and outbound calls and customer service presentations conducting test calls to telemarketing service representatives on new products.Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction , listening, etiquette, objection handling, efficiency, and courteous close of call.Provides feedback to telemarketers by monitoring calls monitoring feedback for external vendor programs conducting monthly help sessions.Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives providing quality ratings identifying training needs developing training programs conducting training.Directs quality initiatives by requiring adherence to quality assurance policies and procedures developing new models implementing changes.Maintains professional and technical knowledge by attending educational workshops reviewing professional publications establishing personal networks benchmarking state-of-the-art practices participating in professional societies.Contributes to team effort by accomplishing related results as needed.Quality Assurance Specialist Telemarketing Skills and QualificationsListening, Internal Communications, Customer Service, Performance Ma nagement, Teamwork, Quality Management, Supervision, Motivation for Sales, Telemarketing , Telephone Sales, Product KnowledgeEmployers Post a job in minutes to reach candidates everywhere. Job Seekers Search Quality Assurance Specialist Telemarketing Jobs and apply on now. Learn more abouthow to hireYour Hiring Goal Be the Dumbest One in the RoomMake the most of Hiring ToolsBenchmarking 101 How to Pay New Hires